Refunds & Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Non-Returnable Items
Please note that certain items are not eligible for return, including:
- Customized crystal bracelets or any personalized jewelry items.
- Crystal jewelry with signs of wear or alterations.
- Sterling silver items that have been engraved, resized, or otherwise modified.
To Complete Your Return
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account.
- Contact your credit card company; it may take some time before the refund is officially posted.
- Contact your bank; processing times can vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at .
Exchanges
We replace items only if they are defective or damaged. If you need to exchange a product for the same item, contact us at and mail your item to: .
Shipping Returns
To return your item, send it to: .
Important Notes:
- You are responsible for return shipping costs. These costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.
Need Help?
If you have any questions about our refunds and returns policy, feel free to contact us at .